Delivery Questions

Direct Bed prefers evening deliveries because most of our customers are available during this time. If you need a specific delivery time or date, we can accomodate. Just let us know at checkout what your preference is. We do deliver on Weekends except for Sunday.

We offer FAST & FREE local delivery on all orders over $199.00. Local delivery is defined as any delivery within our RED delivery zone. Any Delivery within our YELLOW delivery zone we deliver for a $28.00 fee.

Once you place your order with us, we will call you at the number you provided at checkout as soon as possible. We will confirm that we got your order right then pass the order to our delivery team. Our delivery driver will call you again to set up a time that best works for your schedule.

We accept Interac™, Visa, Mastercard or Cash at the door. All Payment is upon delivery via MONERIS secure wireless terminal. We accept all tap-n-go, or flash payments as well. If you are prepaying online, we accept Paypal, the safest way to pay online.

If you do not find yourself in our Free delivery zone CALL US! We probably still deliver to your area and we may have a driver in your area. You can call 905 594 1247 for a quick answer.

Find out if you are in the FREE Delivery Zone

FREE Delivery

Extended Delivery $28.00

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Not in our delivery zone? Call us! We still deliver to you.

Phone Number

(905) 594 1247

Email

[email protected]

 

 

 

 

Excellent Service

★★★★★
5 5 1
I ordered split queen box in the morning. To my surprise Within next eight hours it was delivered to me. Never seen such a quick delivery. The product is good and pure Canadian. The delivery person was very helpful. Good product with excellent service. Simply the best.

6474707239

★★★★★
5 5 1
Everything as promised. Excellent condition with speedy delivery. Keep up the good work.

Great product and service!

★★★★★
5 5 1
I purchased the mattress online and was delivered the very next day right at my door. The mattress was very great and comfortable. I was very satisfied with both their product and their service! Great job DirectBed!

Thank you

★★★★★
5 5 1
Hi Steve, Just wanted to thank you for lining up the spring box delivery on Friday evening. Jessie, the driver was so nice. Everything worked out really well. Thanks so much. Joanna

Great Service-Great Prices-Canadian Made

★★★★★
5 5 1
My grandkids needed boxsprings for their new beds. After looking around I found DirectBed, the prices are great, they are local and best of all the service is wonderful. My order came to my door within 24 hours, the driver called me beforehand to set up the delivery time. The driver was courteous and helpful, he even offered to help me set the boxsprings up under the existing mattressses. Oh and by the way, the new boxsprings look great as well. DirectBed will be my first destination online when I need to order new mattresses for other bedrooms. Thanks guys!

Couldn't be happier

★★★★★
5 5 1
For over a year, I was searching for the best deal possible on a queen bed. The prices at retail stores, once shipping was included, were far past my budget. I didn't want to pay $500-$600 for the worst products they carry, not to mention the hassle of dealing with aggressive attempts to upsell. The foam mattresses available online are in the same price range - no desire to experiment a new product at that cost. The risk of it not working out was too high. I needed a mattress with springs, built to last and truly comfortable. I had seen the ads for Direct Bed a few times, was impressed by the prices but figured it was sketchy or too good to be true. I only had enough to make one purchase and did not want to waste my money. It's difficult to trust anything online. So I would move on and keep searching, but could never find comparable prices. Eventually, I got fed up with sleeping poorly each night and decided to go for it. I received the best customer service, interacted with the company via chat, emails and face-to-face with the delivery staff. Every single experience was fantastic, left me feeling valued and appreciated as a customer. I ordered a mattress, foundation and frame which arrived within 24 hours. The products are of high quality and packaged professionally. These products are made in Canada. Supporting Canadian manufacturing, Canadian businesses means supporting our friends and neighbours. I feel good knowing where my bed came from, knowing it wasn't made with forced labour or under poor working conditions. I sleep soundly and wake up refreshed. I can now confidently say that it is foolish to purchase your bed elsewhere. Unless you are a luxury consumer, it makes no sense to purchase in-store. You'll end up paying double for something made who-knows-where, profits going to some faceless multinational corporation. If you believe in supporting fellow Canadians and don't want to pay a ridiculous markup, order from Direct Bed. You will not regret it.

New Mattress

★★★★☆
4 5 1
Great product, great price, great service, fast delivery. Highly recommended. Ordered online on a Sunday and it was delivered just over 24 hrs later.

Excellent!

★★★★★
5 5 1
Thank you for the quick service and beautiful mattress! From placing our order to delivery it was an excellent experience!

Very Happy Customer

★★★★★
5 5 1
We are very happy with our new box spring. The service was amazing. We will definitely buy our beds from them from now on.

Finding the perfect mattress.

★★★★★
5 5 1
I would give the staff 10 stars!They were very patient & understanding.It took us 3 tries but with perservereance,they satisfied me totally.I am not the easiest person on this planet to please. I definitely would recommend DirectBed to anyone who needs a new mattress for a great nights sleep! Thanks guys!

Springs are bent

★★☆☆☆
2 5 1
Bends back up. Again but when. I'm. Laying on. It and. Reach over to grab something of the night stand.Once.i move over the side. Goes right in. And. I have to hold onto. Something so I. Don't fall. Off lol but once no. One. Sits of the one side. The bend go. Back. Up. But I think. The springs on. It are bent

Homeowner

★★★★★
5 5 1
Very easy and pleasant to order. Delayed for the delivery date we needed. Called ahead as promised. Quality product. Excellent service.