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1-844-475-3378

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Help Center

Shipping Questions

For all orders located in Canada or the United States, your order will take anywhere from 3-8 business days to arrive. If you pay for upgraded rush delivery, we can get your order to you faster in 1-4 business days. 

** For custom orders including special sizes, or custom ordered furniture please add up to 7 days to your delivery time. 

If you are located in the Greater Toronto Area (Toronto, Hamilton, Niagara, Kitchener / Waterloo, Guelph, Brantford) we can often get your mattress out to you same day or next if you need it this quickly. In order to guarantee this speed of service, you would need to pay for upgraded rush delivery. All other deliveries will take approximately 3-8 days to arrive. 

Yes. Custom orders including Custom sizes or custom colours or fabrics will take longer to get to you. Most of our Rosemount furniture is all custom made specifically for you. 

These orders will take 3-5 days longer than the standard shipping time to get to you. If you have any questions about shipping time, please don't hesitate to call our toll free number 1 844 475 3378. 

Mattress Questions

When you go to bed at night, what is your instinctive position that you start to sleep in? On your back? On your side? On your stomach? Whichever position you instinctively start in, this is your preferred sleeping style. 

If you look at all of our mattresses, you will find you can pick from different feels. We have soft, medium, plush firm, medium firm, firm, very firm to choose from. You will also find in each one of our product descriptions, we talk about how firm a mattress is and who it is best suited for. 

Our Factory located in Canada, is a manufacturer for the Endy Mattress in Canada. If you like the Endy Mattress, you can buy the Louise suite from us which is nearly identical. We use the support and comfort layers as the Endy. The one difference is that our cover quality is better than the Endy. 


If you would like to see similar beds to the Endy, we would recommend our Pure Zee collection. 

Unlike a lot of the brands you are seeing on the internet right now, we have a larger selection of mattresses to choose from. At Direct Bed, we don't believe there is a "one size fits all" solution when it comes to mattresses. There are all different styles of sleepers, and it is best to get a mattress that is suited perfectly for you. 

This is a very common question. Mattresses are a very difficult product to put a price on since you can have a lot of hidden technology in a mattress which might not appear to you expensive, but can indeed be very expensive. Our least expensive mattresses start from $69 for a twin size, $129 for a double size and $149 for a queen size. This is obviously a basic mattress at this price, but it will work for the right situation. Our mattresses can be as expensive as $9,999.88 which is for our Intellibed Mattress. 

So you can see! There is quite a range of prices for a mattress. It is best to speak with one of our Sleep Experts who can help guide you to the right mattress for your needs. 

At Direct Bed, we do not carry traditional name brands. You have heard of endy, casper, logan & cove, silk & snow? Our mattress factories are the manufacturers for all of these brands! It goes to show you that the mattress name brand is becoming a lot less important in todays day and age of matress technology.  What you should focus on is what is in the mattress, and where and how a mattress is made. We give you all of this information on each product listing. 

Yes, if you would like to have your order delivered at a later time you can let us know in the delivery comments area at checkout. We will work our best to accomodate your delivery schedule. 


You can also email us at email@directbed.ca and let us know when you would like your delivery. 

Payment Questions

If you are shopping through our website, you can pay through Visa, Mastercard, Amex, Paypal, Google Shopping, Apple Pay. 

We also offer 0% Financing at checkout through Flexiti Financing. When you get to checkout, just select your preferred payment type and proceed with payment. 

Once payment is received, we will begin the process of shipping out your order. 

If you are located in the GTA area, we do offer the option to pay at the door. This includes Cash, Interac, Visa or Mastercard right at the door. 

If you would like to pay through this method, please select pay at the door at checkout. 

Each financing request is based on your credit score, history and risks associated with financing your purchase. 


Many times, if your request was not approved, you can call the following number 1 877 259 3745 and get further help with your financing request. 

Our customers report an 80% success rate for financing when they call the above number and speak with an agent to manually approve your financing request. 

Yes. We offer 0% financing through Flexiti Financing. Flexiti Financing powers financing for companies such as Canada Computers, Henry's Photography, Kal-Tire, Ethan Allen and many other large brands. 


We offer Financing on any purchase greater than $500.00. In order to secure financing, there is an administration fee to set this up which varies with the size and length of your purchase to be financed. 


Reach fast, friendly, and reliable customer service when you need it by calling 1-877-259-3745 on Monday to Friday from 9AM to 11PM EST or on Saturday and Sunday from 9AM to 9PM EST. 

Financing lets you purchase big-ticket items sooner by breaking up your payments into smaller, affordable monthly payments - all while paying less than a traditional credit card. With Flexiti, the application is quick and simple making it more convenient than ever to finance your purchase. 

Yes! Upon account approval, you will be given a virtual credit card that you can use again and again to make purchases within your approved credit limit. 

Returns & Exchange Questions

Yes, you can exchange your mattress after you have purchased it. Each mattress has the additional option of Warranty Protector. If you purchase warranty protector, we will cover the transportation costs associated with your exchange. If you have not purchased Warranty Protector, you will be responsible for transportation costs associated with the exchange. 


For full details of our 100 Night Trial, please read our blog post article which explains this in detail. 

Since Mattresses are a hygenic product such as underwear, it is illegal for us to resell a mattress as a new product if it has been previously sold. For this reason, we are unable to offer full refunds for products that are opened out of the bag. If you have kept the original bag on the mattress and have not opened it, we offer a full refund guarantee within 10 days of your purchase. 

All unopened goods returned are subject to a 5% restocking fee. 

All goods opened are subject to a 25% restocking fee. 

If you don't like your mattress or bed once you have purchased it, we have an excellent exchange program to get you a more comfortable mattress. Please talk to one of our representatives to learn more. You can reach us at 1 844 475 3378

Store Location Questions

We are located at 903 Barton Street in Stoney Creek, Unit #20. If you are coming from Niagara, you would exit at Fruitland road and head south to Barton. Turn left on Barton and we are approximately 1 minute down the road on the left hand side. 

If you are coming from Toronto area or down the Red Hill, you would again take Fruitland road exit. Head South (away from the lake) and then turn left on Barton St. We are located at Barton & Glover in the plaza on the left. Look for our sign. 

Yes, we are open to the public during our regular store hours.

We are open the following hours


Monday: 10AM-6PM

Tuesday: 10AM-6PM

Wednesday: 10AM-6PM

Thursday: 10AM-8PM

Friday: 10AM-5PM

Saturday: 10AM-5PM

Sunday: Closed

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