What is the 100 Day Exchange Guarantee?
Direct Bed Guarantees every mattress we sell for 100 days; that it will be a mattress that you are comfortable sleeping on. While our mattresses have been picked to be universally comfortable, some mattresses have slightly different feels. If you decide to make a comfort guarantee claim within the first 100 days of owning your mattress, one of our sales representatives will be happy to help you through the process of picking a mattress more suited to your comfort based on the feedback that you provide to us.
How do I make a comfort Guarantee Claim?
To Make a claim, simply call one of our sales representatives at 1 844 475 3378. We will be happy to assist you in the process of making a claim. Please have your original invoice handy (we recommend storing this under your mattress). It is important to know whether you have purchased a mattress protector or not with your mattress.
Is the 100 Day Comfort Exchange different than a Warranty Claim?
YES, The 100 Day Comfort exchange guarantee is different than a warranty claim. If you make a warranty claim, you are stating that you have found a manufacturing defect in your mattress. If this is the case we will make a warranty claim instead. If however, within the first 100 days of owning your mattress, you feel that the mattress is not comfortable. You may exchange your mattress for a different mattress in our line up that is more comfortable.
Who Pays for the transportation to exchange my mattress?
If you make a comfort exchange within the first 100 days of purchasing your mattress, there will be a transportation cost involved in taking back your mattress and sending you a new mattress. IF you have purchased a mattress protector with your purchase, this fee will be covered by Direct Bed. IF you have not purchased a mattress protector, this fee will not be covered by Direct Bed. You will be responsible for the transportation costs involved with the exchange. If you call 1 844 475 3378, one of our representatives can assist you in finding a suitable method of transportation. You are also welcome to drop off your mattress at our warehouse location yourself.