Customer Reviews

Name
Email
Review Title
Rating
Review Content

Amazing service with excellent prices

★★★★★
5 5 1
Amazing service with excellent prices! I ordered my mattress on Tuesday night and it was delivered Wednesday afternoon!! I will definitely recommend DirectBed to family and friends!!

Excellent Service

★★★★★
5 5 1
I ordered my mattress on Wednesday night and requested for Friday evening delivery. It was delivered as requested!! I will definitely recommend DirectBed to family and friends!!

Very Happy

★★★★★
5 5 1
The mattresses are great and were delivered the next day. The delivery guys were great and brought the mattresses right upstairs for me. I am very happy with the mattresses and the service!

Top Notch Experience

★★★★★
5 5 1
Great customer service and friendly delivery guys. Extremely happy with the quality of the beds for such an affordable price. Highly recommend Direct Bed to everyone in the GTA.

Box spring is great is exactly what I…

★★★★☆
4 5 1
Box spring is great is exactly what I needed however the company didn’t properly inform the driver and my shipment came a day later at a inconvenient time for me then what was planned. But the driver himself was very nice and even helped carry the box spring up the stairs

I ordered my Queen size split box…

★★★★★
5 5 1
I ordered my Queen size split box spring online early in the morning and couldn't believe my luck when I got a call a few hours later saying that my mattress would be delivered to my house that very afternoon!! The delivery guy (Jesse) was very personable and professional and the box spring is perfect - not to mention the great price. I would most definitely recommend this company!

This is the best place to get a quality…

★★★★★
5 5 1
This is the best place to get a quality bed at the best prices I've got an extremely bad back and I've tried at least ten different beds in last three years and each one got more expensive but no better for comfort or sleep and at the end I was sleeping in my recliner chair then I seen the Direct Bed website and thought I would message them to see if they had a bed that might work for me at a reasonable price and one of their sales people Steve and suggested two different beds that would be good for me We ended up settling on the Prince of Wales mattress and they had it delivered to me in two days and it's the best bed I've had in my life and I'm almost fifty and by the way I got it 1299 plus tax and the same bed at several other stores were 2500 to 3000 so if you're looking to purchase a quality new bed at awesome prices this is the place to shop and staff are extremely knowledgeable and pleasant

Awesome

★★★★★
5 5 1
Received the mattresses next day. Jesse was very helpful and friendly. Even carried the mattress up to the 4th floor. excellent customer service. Will definitely purchase from you again. Love the pay at door idea 🙂

Excellent Service

★★★★★
5 5 1
I ordered split queen box in the morning. To my surprise Within next eight hours it was delivered to me. Never seen such a quick delivery. The product is good and pure Canadian. The delivery person was very helpful. Good product with excellent service. Simply the best.

6474707239

★★★★★
5 5 1
Everything as promised. Excellent condition with speedy delivery. Keep up the good work.

Great product and service!

★★★★★
5 5 1
I purchased the mattress online and was delivered the very next day right at my door. The mattress was very great and comfortable. I was very satisfied with both their product and their service! Great job DirectBed!

Great bed for the price

★★★★☆
4 5 1
Ordered the bed through kijiji. Uncomplicated and smooth purchase and delivery. Would have liked a softer bed but at $199 I can't complain.”

SMOOOTH

★★★★★
5 5 1
Website was very user friendly! When I called inquiring my delivery date, my order was already being reviewed and delivery date being worked on! Great online purchase experience for someone who is hesitant in ordering things online 🙂

Thank you

★★★★★
5 5 1
Hi Steve, Just wanted to thank you for lining up the spring box delivery on Friday evening. Jessie, the driver was so nice. Everything worked out really well. Thanks so much. Joanna

Great Service-Great Prices-Canadian Made

★★★★★
5 5 1
My grandkids needed boxsprings for their new beds. After looking around I found DirectBed, the prices are great, they are local and best of all the service is wonderful. My order came to my door within 24 hours, the driver called me beforehand to set up the delivery time. The driver was courteous and helpful, he even offered to help me set the boxsprings up under the existing mattressses. Oh and by the way, the new boxsprings look great as well. DirectBed will be my first destination online when I need to order new mattresses for other bedrooms. Thanks guys!

Great Service-Great Prices-Canadian Made

★★★★★
5 5 1
My grandkids needed boxsprings for their new beds. After looking around I found DirectBed, the prices are great, they are local and best of all the service is wonderful. My order came to my door within 24 hours, the driver called me beforehand to set up the delivery time. The driver was courteous and helpful, he even offered to help me set the boxsprings up under the existing mattressses. Oh and by the way, the new boxsprings look great as well. DirectBed will be my first destination online when I need to order new mattresses for other bedrooms. Thanks guys!

Couldn't be happier

★★★★★
5 5 1
For over a year, I was searching for the best deal possible on a queen bed. The prices at retail stores, once shipping was included, were far past my budget. I didn't want to pay $500-$600 for the worst products they carry, not to mention the hassle of dealing with aggressive attempts to upsell. The foam mattresses available online are in the same price range - no desire to experiment a new product at that cost. The risk of it not working out was too high. I needed a mattress with springs, built to last and truly comfortable. I had seen the ads for Direct Bed a few times, was impressed by the prices but figured it was sketchy or too good to be true. I only had enough to make one purchase and did not want to waste my money. It's difficult to trust anything online. So I would move on and keep searching, but could never find comparable prices. Eventually, I got fed up with sleeping poorly each night and decided to go for it. I received the best customer service, interacted with the company via chat, emails and face-to-face with the delivery staff. Every single experience was fantastic, left me feeling valued and appreciated as a customer. I ordered a mattress, foundation and frame which arrived within 24 hours. The products are of high quality and packaged professionally. These products are made in Canada. Supporting Canadian manufacturing, Canadian businesses means supporting our friends and neighbours. I feel good knowing where my bed came from, knowing it wasn't made with forced labour or under poor working conditions. I sleep soundly and wake up refreshed. I can now confidently say that it is foolish to purchase your bed elsewhere. Unless you are a luxury consumer, it makes no sense to purchase in-store. You'll end up paying double for something made who-knows-where, profits going to some faceless multinational corporation. If you believe in supporting fellow Canadians and don't want to pay a ridiculous markup, order from Direct Bed. You will not regret it.

New Mattress

★★★★☆
4 5 1
Great product, great price, great service, fast delivery. Highly recommended. Ordered online on a Sunday and it was delivered just over 24 hrs later.

Excellent!

★★★★★
5 5 1
Thank you for the quick service and beautiful mattress! From placing our order to delivery it was an excellent experience!

great service, great mattress

★★★★★
5 5 1
Very simple to order. Mattress arrived in two days and was assisted to bring into the house. Friendly and easy service throughout. Would recommend and use again without hesitation.

Very Happy Customer

★★★★★
5 5 1
We are very happy with our new box spring. The service was amazing. We will definitely buy our beds from them from now on.

Great service

★★★★★
5 5 1
Just a quick note saying we bought a new mattress and split box spring set about a year ago, they are still great. Great service all around as well and prompt delivery, thank you!

Finding the perfect mattress.

★★★★★
5 5 1
I would give the staff 10 stars!They were very patient & understanding.It took us 3 tries but with perservereance,they satisfied me totally.I am not the easiest person on this planet to please. I definitely would recommend DirectBed to anyone who needs a new mattress for a great nights sleep! Thanks guys!

nice and fast!!

★★★★★
5 5 1
im a student and i rent a house without a bed and i found this website so i ordered a mattress. The service is really good and really fast, it comes with in 12 hours for mine!!! awsome!!!

Homeowner

★★★★★
5 5 1
Very easy and pleasant to order. Delayed for the delivery date we needed. Called ahead as promised. Quality product. Excellent service.

Great mattress and fast

★★★★★
5 5 1
Ordered a mattress and got it the next day. Very nice quality and nice company to deal with.

The right mattress

★★★★★
5 5 1
Easy access to different tabs, great information and response... Thank you for your help with helping me find out more information for the right mattress for fibromyalgia, chronic pain and insomnia...with your help you prescribed what would work perfectly, except at this time I cannot afford one. Again thank you for taking the time to make me feel like a real person and not just a "customer"! Marilynne J. graham.

double mattress

★★★★★
5 5 1
We were very pleased with the ordering process and the quick delivery of our mattress. There was a mix up with the size of mattress delivered, after a quick phone call to the customer service department they had the correct one delivered. The Mattress is great quality! Very pleased with the whole process!

Bought. a Queen Matress set

★★★☆☆
3 5 1
I was very satisfied with my purchase, as well I sleep comfortably in the new bed.

Beds

★★★★★
5 5 1
Great services

Matress & Box spring set

★★★★★
5 5 1
Direct bed delivered the bed when it was convenient for me, and the bed is wonderful, comfortable and inexpensive

VERY PLEASED WILL BE USING AGAIN

★★★★★
5 5 1
WE couldn't be happier with the beds we purchased and service. This is the second time we have used DirectBed and couldn't be happier. The DirectBed team we were in contact with from the beginning of the sale to delivery were very professional, even came out to my workplace to receive payment after they delivered the beds to a different address. Big thanks, and hopefully many referrals to come your way!!

Excellant service.

★★★★★
5 5 1
Had a return on a mattress that was too firm. Direct bed returned it with no problem. Ordered two other plush ones and was extremely happy with the service, and the speedy delivery.

Great Product

★★★★★
5 5 1
Very happy with our mattress purchase. Great product and fast delivery. Love that you only pay at delivery.. Fantastic

Ms

★★★★★
5 5 1
I defiantly want my box spring and matress next month will be in contact definitely

Matress & Box spring set

★★★★★
5 5 1
Direct bed delivered the bed when it was convenient for me, and the bed is wonderful, comfortable and inexpensive

QUEEN BED

★★★★★
5 5 1
I was very satisfied with the price and comfort of the bed. delivery was fast and the price was very reasonable. I've recommended you to my friends on several occasions.

Most Convenient Way to Get a Mattress

★★★★★
5 5 1
Ordered online, received next day. Great quality and reasonable price. Would highly recommend.

ONLINE PURCHASE

★★★★☆
4 5 1
Had excellent experience from the first question to delivery. Would recommend to anyone and those on a budget-All information is in clear print no hidden fine print 🙂

Purchased a bed

★★★★☆
4 5 1
I purchased a bed recently and I like the fact that i could pay on delivery. The mattress looks very nice and I would recommend it to all my friends

Great bed for the price

★★★★☆
4 5 1
Ordered the bed through kijiji. Uncomplicated and smooth purchase and delivery. Would have liked a softer bed but at $199 I can't complain.

mattress

★★★★★
5 5 1
we had a no problem pickup arrangement.the man met us there at the warehouse,right on time. We love the mattress. Thanks G Lawrence

I bought a bed

★★★★★
5 5 1
service was quick. bed was exactly what I wanted for a GREAT price. I will come back when I buy my house and need more beds. I also refer you to EVERYONE I know in the area

Bed

★★★★★
5 5 1
I have had bed six months now and absolutely love it. And great prices.
Customer Reviews Overall rating: ★★★★★ 4.8 based on 28 reviews
5 1